Shipping Policy

Order Processing & Dispatch

Orders placed before 2:00 PM Greenwich Mean Time (GMT), Monday through Friday, are dispatched the same working day. Orders placed after 2:00 PM GMT, on weekends, or during UK public holidays will dispatch on the following working day.

Dispatch begins once payment authorization is confirmed. If your order requires address verification or additional fraud screening, handling times may extend slightly. We will contact you via email if additional details are required.

Delivery Timelines & Shipping Rates

1. United Kingdom (Domestic Delivery)

Orders £40.00 and above: Free Standard Tracked Delivery

Orders under £40.00: Flat rate of £3.99

Transit Time: 2–4 working days (excludes weekends and UK bank holidays)

Total Delivery Time: 2–5 working days from order placement to doorstep

2. International Delivery (Select EU Countries)

We ship to select European Union countries.

Transit Time: Typically 5–10 working days depending on destination and local carrier networks.

Shipping Rates: Calculated automatically at checkout based on package weight and final destination.

Customs, Duties & Taxes: International shipments may be subject to customs inspection, import duties, or local value-added taxes levied once the parcel reaches the destination country. Any customs or import fees are the responsibility of the recipient.

Please note: Stated delivery windows are estimates. Adverse weather events, postal strikes, seasonal carrier spikes, or customs inspections can occasionally cause transit extensions.

Tracking Your Order

Once your parcel leaves our warehouse, you will automatically receive a dispatch confirmation email containing your official tracking number and tracking link.

Please allow 24 to 48 hours for the carrier system to update the first scan. If you have not received your dispatch confirmation or tracking details within 48 hours of completing your order, please check your spam folder or contact us directly at orders@flexavex.com.

If your order contains multiple items, they may occasionally ship in separate parcels depending on inventory allocation. You will receive separate tracking links for each parcel at no additional charge.

Delivery Address Accuracy

Please ensure your complete delivery address, contact details, and postcode are accurate at checkout. Incomplete or incorrect addresses are the leading cause of failed and delayed deliveries.

If you notice an error immediately after ordering, email us at orders@flexavex.com with your order number. We will attempt to adjust the address before warehouse fulfillment; however, changes cannot be guaranteed once dispatch begins. Parcels returned to our facility due to incorrect address entry or customer refusal may incur re-shipment fees.

Delayed, Lost, or Damaged Deliveries

If your tracking status remains inactive for multiple business days or your order is more than 5 working days overdue, contact us immediately at orders@flexavex.com or call +44 20 1234 5678 so our team can launch an immediate investigation with the postal carrier.

If your tracking indicates "Delivered" but you cannot locate the package:

• Check safe delivery locations around your property (porch, shed, secure mailbox).
• Check with household members, neighbors, or building reception staff.
• Allow an additional 24 hours, as regional carriers occasionally register early delivery scans.

If still unlocated after these steps, email orders@flexavex.com with your order number and tracking code.

If a package arrives damaged: Retain all exterior packaging, mailing boxes, and affected items. Take clear, well-lit photos of the parcel condition and send them to orders@flexavex.com to initiate a prompt claim or replacement.

Questions & Customer Support

Store Name: Flexavex

Email: orders@flexavex.com

Phone: +44 20 1234 5678

Order Inquiries: Available Monday–Friday, 9:00 AM – 5:00 PM (GMT)