Frequently Asked Questions

All orders are dispatched within 24 hours and typically arrive within 2–4 business days.

Yes, we ship to most countries worldwide with delivery times varying by region.

We offer a 30-day no-questions-asked return policy from the date of delivery.

Once we receive your return, we'll process your refund within 3–5 business days.

Each product page includes a detailed size guide with measurement instructions.

You'll receive a dispatch confirmation email with your tracking link as soon as your order leaves our warehouse. Click the link in the email to track your parcel in real time. Please allow up to 24 hours after dispatch for tracking information to become active. If you haven't received a tracking email within 2 business days, please check your spam folder or contact us.

We process orders quickly, but if you need to make a change or cancellation please contact us immediately at support@flexavex.com. If your order hasn't yet been dispatched, we'll do our best to accommodate your request. Once an order has shipped, we're unable to cancel it, but you can return it under our 30-day return policy once it arrives.

Email returns@flexavex.com with your order number and reason for the return. We'll respond within 1 business day with a prepaid return label for UK orders and instructions. Pack the item securely with your order number included, drop it at your nearest Post Office, and we'll process your refund once we receive and inspect the item.

UK customers receive a free prepaid return label for standard returns. For international customers, return shipping costs are the responsibility of the buyer. If your item is faulty or incorrect, we cover all return shipping costs regardless of your location.

Yes, all Flexavex braces and supports are designed to be unisex and suitable for both men and women. Our sizing is based on measurements rather than gender. Please refer to the size guide on each product page to find your correct size.

Our products are designed to the highest quality orthopedic standards and are manufactured to support pain relief and recovery. However, they are consumer wellness products and not classified as medical devices. If you have an existing medical condition, injury, or require post-surgical support, consult a qualified healthcare professional before use.

Most supports are designed for all-day wear and made from breathable, moisture-wicking materials. We recommend removing supports periodically to rest the skin. If you experience discomfort, redness, or skin irritation, remove the product immediately.

Most Flexavex supports can be hand-washed in cool water with mild detergent. Avoid bleach, fabric softeners, or tumble drying. Air dry flat away from direct sunlight or heat sources, and check the care label for product-specific instructions.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, and Klarna. All transactions are processed securely through our payment partners, and we never store your full card details.

Our website uses SSL encryption to protect transmitted data. Payments are processed by PCI DSS-compliant payment gateways, and we never see or store your full payment card number.

Yes. Sign up to our email newsletter and receive 10% off your first order. We also run seasonal sales, bundle deals, and loyalty rewards. Discount codes can be entered at checkout, with only one code applicable per order.

Many orthopedic support products may be eligible for HSA or FSA funds in the US. Eligibility depends on your plan and the product, so check with your provider before purchasing. Contact us after your order if you need a receipt or itemised invoice.