Privacy Policy

What We Collect

1. Information You Provide Directly:

Contact & Order Details: Your full name, delivery address, billing address, email address, and phone number when you place an order or contact our team.

Communications: Any details or feedback you submit when requesting customer support, exchanges, or refunds.

Marketing Preferences: Your email address if you voluntarily subscribe to our newsletter or promotional updates.

2. Information Collected Automatically:

Secure Payment Processing: Your payment transactions are handled through encrypted, tier-one payment gateways. We never view, collect, or store your full credit/debit card numbers on our servers.

Device & Browsing Metrics: Standard technical information—such as your IP address, browser type, operating system, time zone, referring URLs, and pages viewed— collected via cookies and similar technologies.

How We Use Your Information

We process and use your personal information only for legitimate business purposes and fulfilling customer service requests:

To process, package, and deliver your orders, and to send timely shipping updates and tracking links.
To provide responsive customer support and resolve returns, replacements, and refunds.
To detect and prevent fraudulent transactions, chargebacks, and security vulnerabilities.
To understand site traffic patterns, optimize store navigation, and improve our product offerings.
To deliver promotional emails, strictly with your explicit opt-in consent. Every marketing email includes a direct, one-click unsubscribe link.

We never sell, rent, or trade your personal information to third parties for monetary consideration.

Cookies & Tracking Technologies

Like most modern online stores, Flexavex uses cookies and related technologies to ensure standard website functionality, analytics, and marketing performance:

Essential Cookies: Required to maintain your active shopping cart, manage checkout sessions, and remember site preferences.
Performance & Analytics Cookies: Help us analyze visitor numbers, bounce rates, and traffic sources so we can improve platform performance.
Advertising & Marketing Cookies: Help evaluate the effectiveness of our advertising campaigns across external platforms (such as Google and social networks).

You can disable or manage cookie settings at any time directly through your web browser preferences. Please note that disabling essential cookies may impact store functionality, such as keeping items in your cart. You can manage personalized Google ad settings anytime at adssettings.google.com.

Who We Share Your Data With

We share personal details only with trusted, essential service partners strictly necessary to run our store and deliver your purchases:

E-Commerce Infrastructure: Our platform host, which powers our storefront and securely processes digital orders.
Payment Gateways: Secure payment service providers that authorize and settle checkout transactions under strict PCI-DSS encryption standards.
Logistics & Postal Carriers: National and regional delivery carriers (such as Royal Mail, courier networks, and postal partners) receiving only the necessary delivery name, shipping address, and contact details to fulfill your delivery.
Legal Compliance: Public or regulatory authorities, strictly when legally required by subpoena, court order, or applicable law.

All our service partners are bound by strict confidentiality obligations and are legally prohibited from using your personal data for their own independent marketing purposes.

Marketing & Email Choices

If you subscribe to our newsletter or promotional announcements, you may opt out at any time:

Click the “Unsubscribe” link located at the bottom of any promotional email.
Email us directly at privacy@flexavex.com with “Unsubscribe” in the subject line.

Please note: Routine transactional emails (such as order confirmations, dispatch notices, tracking codes, and return updates) are necessary operational communications and will continue to be sent for active orders.

Data Retention

We retain order and customer service records only as long as necessary to fulfill order delivery, honor our 60-day return window, address customer inquiries, and comply with statutory legal, accounting, and tax obligations. Marketing contact information is retained until you unsubscribe or request deletion.

Your Privacy Rights

Under applicable privacy legislation (including the UK General Data Protection Regulation and the Data Protection Act 2018), you have specific statutory rights concerning your personal data, including:

Right of Access: Request confirmation and a copy of the personal data we hold about you.
Right to Rectification: Request corrections to any inaccurate or incomplete details.
Right to Erasure (“Right to Be Forgotten”): Request the deletion of your personal records, subject to statutory legal and tax retention limits.
Right to Restrict or Object: Object to or restrict specific forms of data processing, including direct marketing.
Right to Data Portability: Request an exported digital copy of the data you provided to us.

To exercise any of these rights, email our Data Protection team at privacy@flexavex.com with “Privacy Request” in the subject line. We will verify your identity and respond within the statutory timeframe (typically within 30 days). We will never penalize or treat you differently for exercising your privacy rights.

Children’s Privacy Protection

Our store and products are intended for adults. We do not intentionally or knowingly collect personal information from individuals under the age of 13. If you believe a minor has submitted personal information through our website, please contact us immediately, and we will promptly delete the data.

Data Security

We implement rigorous, industry-standard administrative and technical safeguards—including 256-bit SSL/TLS encryption across our entire storefront—to protect your personal information against unauthorized access, loss, misuse, or alteration. While no digital system is entirely impervious, we continuously audit and upgrade our protocols to maintain high-level security.

Changes to This Policy

We may periodically update this Privacy Policy to reflect modifications in our operational practices or legal requirements. Any revisions will be published on this page with an updated “Last updated” date.